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COSTUMER SUPPORT

At Skin Leaf Cosmetics, we are committed to providing exceptional customer support to ensure your satisfaction. If you have any questions, concerns, or need assistance, please don't hesitate to reach out to our dedicated customer support team. Here's how you can connect with us:

Contact Methods:

1. Email Support:
   - For general inquiries, product information, or assistance, you can reach us via email at info@skinleaf.co

2. Phone Support:
   - Our customer support hotline is available during 9am to 5pm to address urgent matters. You can contact us at +351 935331758.

3. Live Chat:
   - Visit our website to engage in real-time chat with one of our support representatives. Live chat is available during 9am to 5pm.

Operating Hours:
- Our customer support team is available from Monday to Saturday from 9am to 5pm. 

Response Time:
- We strive to respond to all inquiries within 12h/24h. During peak times, response times may vary, but we are dedicated to assisting you as quickly as possible.

Order Inquiries:
- If you have questions about your order, please include your order number and any relevant details in your communication. This will help us address your inquiry more efficiently.

Feedback:
- Your feedback is valuable to us. If you have suggestions, comments, or testimonials, please feel free to share them with us. We appreciate your input in helping us improve our products and services.

OUR STAFF IS READY FOR YOU

MON-SAT: 9:00 ÀS 5:00

DOM: CLOSED

PHONE

+351 935331758

CHAT WITH US

MON-SAT: 9:00 ÀS 5:00

DOM: CLOSED

  • What is the expiration of Skin Leaf Cosmetics products?
    Our products have a recommended consumption period of six to 12 months after their opening. On the packaging, the expiry date of your product is indicated, with a graphic resembling an open cosmetic jar, and the number of months is printed on it.
  • Can I use Skin Leaf Cosmetics even if I have sensitive skin?
    Skin Leaf Cosmetics is formulated to be gentle on the skin, but if you have sensitive skin, it's always advisable to perform a patch test before using any new skincare product. Apply a small amount of the product to a discreet area of your skin, such as behind your ear or on your inner wrist, and wait 24-48 hours to see if any adverse reactions occur. If you experience any redness, itching, or irritation, it's best to avoid using the product. If no reaction occurs, you can proceed to use Skin Leaf Cosmetics as directed. If you have specific concerns about ingredients or how they might affect your sensitive skin, it's a good idea to consult with a dermatologist before incorporating any new skincare products into your routine.
  • Skin Leaf Cosmetics is a safe clean beauty brand?
    Yes, Skin Leaf Cosmetics is a clean beauty brand developed in Portugal with a mission to create beauty routines using botanical actives without compromising customer health or the planet. The brand adheres to EU cosmetic regulations and undergoes dermatological testing to ensure product safety. With a commitment to ethical and sustainable practices, Skin Leaf Cosmetics offers skincare products that prioritize both customer well-being and environmental sustainability.
  • Is Skin Leaf Cosmetics sustainable?
    Skin Leaf Cosmetics places a strong emphasis on sustainability throughout its product development and manufacturing processes. Our commitment to sustainability extends across various facets of our operations: 1. **Ingredient Sourcing**: We prioritize the use of sustainably sourced botanical actives and ingredients whenever possible. This includes responsibly harvested plant extracts and eco-friendly raw materials. 2. **Packaging**: We strive to minimize our environmental footprint by using recyclable and biodegradable packaging materials. Our packaging designs are carefully crafted to reduce waste and promote recycling. 3. **Production Practices**: Our manufacturing facilities adhere to sustainable practices to minimize energy consumption and waste generation. We continuously seek ways to improve efficiency and reduce environmental impact during the production process. 4. **Certifications and Partnerships**: Skin Leaf Cosmetics collaborates with organizations and suppliers that share our commitment to sustainability. We may seek certifications from recognized authorities to validate our sustainable practices and ensure transparency with our customers. By integrating sustainability into every aspect of our business, Skin Leaf Cosmetics aims to contribute positively to the well-being of our planet while providing our customers with high-quality, eco-conscious skincare solutions.
  • Can men use Skin Leaf Cosmetics products?
    Skin Leaf Cosmetics is suitable to all genders.
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